Frequently Asked Questions
Discover everything you need to know about the Memo Paris olfactory journey.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the continental US and Europe. International shipping times vary by destination, usually ranging from 7-14 business days.
Can I return a fragrance if I have opened the seal?
To ensure the integrity and hygiene of our products, we only accept returns on items that are unopened, unused, and in their original cellophane packaging within 30 days of purchase.
Are Memo Paris fragrances vegan and cruelty-free?
Memo Paris is committed to ethical practices. Our fragrances are cruelty-free, and we do not test on animals. Most of our scents are vegan, though we recommend checking specific ingredient lists for honey or beeswax derivatives.
How should I store my perfume to ensure its longevity?
To preserve the quality of the essential oils, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom cabinet rather than a bathroom.
Do you offer complimentary samples with orders?
Yes, every full-size bottle order includes two complimentary samples, allowing you to discover other destinations within our olfactory collection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.